Privacy Policy

Effective Date: January 1, 2025

TrialSupply ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our clinical trial supply management platform and related services (the "Service").

1. Information We Collect

1.1 Information You Provide

• Account information (name, email, company)
• Clinical trial data and supply chain information
• Communication preferences
• Support requests and correspondence

1.2 Information Collected Automatically

• Usage data and analytics
• Log data (IP address, browser type, access times)
• Device information
• Cookies and similar tracking technologies

2. How We Use Your Information

We use the collected information to:

• Provide, maintain, and improve our Service
• Process transactions and manage your account
• Send administrative information and updates
• Respond to support requests and inquiries
• Monitor and analyze usage patterns and trends
• Ensure security and prevent fraud
• Comply with legal obligations

3. Data Sharing and Disclosure

We may share your information with:

• Service Providers: Third parties who perform services on our behalf
• Business Transfers: In connection with mergers, acquisitions, or asset sales
• Legal Requirements: When required by law or to protect rights and safety
• Consent: With your explicit consent for specific purposes

4. Data Security

We implement industry-standard security measures to protect your data, including:

• Encryption of data in transit and at rest
• Regular security assessments and audits
• Access controls and authentication mechanisms
• Employee training on data protection
• Incident response procedures

5. Data Retention

We retain your information for as long as necessary to provide our Service and comply with legal obligations. When data is no longer needed, we securely delete or anonymize it.

6. Your Rights and Choices

You have the right to:

• Access and receive a copy of your personal data
• Correct or update inaccurate information
• Request deletion of your data (subject to legal requirements)
• Object to or restrict certain processing
• Data portability where applicable
• Opt-out of marketing communications

7. Children's Privacy

Our Service is not intended for individuals under 18 years of age. We do not knowingly collect personal information from children.

8. Updates to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on our website and updating the effective date.

9. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us at team@trialsupply.co.